Privacy Policy: Pik&Eat
Contents of the document:
- Information We Collect
- How We Use Your Information
- Your Rights and Controls
- Disclosure of Your Information
- Retention of Your Information
- Cookies and Personalised Advertising
- Children’s Privacy
- Changes to This Privacy Policy
- Contact Us
1. Information We Collect
When you use our Services, we may collect the following types of information:
- Registration Information: To access certain features, you may need to register for an account. We collect your name, email address, and password during the registration process.
- Device and Usage Information: We automatically collect information about your device (such as device type, operating system, device ID) and your use of our Services (such as timestamps, features used, and interaction data).
- Location Information: With your permission, we may collect information about your general location to provide location-based features.
- Health and Diet Information: You may opt to provide us with information about your diet, health goals, and food preferences to tailor the Services to your needs.
- User-Generated Content: If you choose to participate in community features, we may collect information you share, such as reviews, comments, and preferences.
2. How We Use Your Information
We use the information we collect to:
- Provide, Maintain, and Improve Our Services: We utilize your information to manage your account and ensure our services function efficiently, addressing software bugs, operational issues, and enhancing overall performance.
- Personalize Your Experience and Recommendations: Based on your interactions and preferences, we personalize content and recommendations to enhance your usage of our app, such as suggesting tailored diet plans.
- Communicate with You About Your Account, Updates, and Promotional Offers: We use your contact details to send essential service-related messages and, if opted-in, promotional communications about new features and offers.
- Analyze and Understand How Our Services are Used: We analyze usage patterns to improve our services, develop new features, and enhance user satisfaction.
- Ensure the Security and Integrity of Our Services: We use your information to prevent fraud, address security vulnerabilities, and ensure the integrity of our services.
- Compliance and Enforcement: We process your information to enforce our terms, comply with legal obligations, and protect the rights and safety of our services and users.
- Support and Problem Solving: We address your support inquiries efficiently, improving our customer service and ensuring your needs are met promptly.
3. Your Rights and Controls
We acknowledge and uphold your rights concerning your personal information. You have the following rights:- Access and Management: You can access, correct, update, or delete your personal data through the app’s settings or by reaching out to us directly.
- Objection to Data Processing: You have the right to object to specific processing of your information, particularly in cases of direct marketing.
- Consent Withdrawal: If our data processing relies on your consent, you have the right to withdraw it at any time. Please note, this action will not affect the legality of processing carried out before the withdrawal of consent.
4. Disclosure of Your Information
At Pik&Eat, we may share aggregated or anonymized data that does not personally identify you with third parties for purposes such as statistical analysis, research, marketing, or other business-related needs, ensuring that your personal identity remains undisclosed in such exchanges. Additionally, we reserve the right to disclose your personal information when necessary to fulfill legal obligations or when we believe that such action is necessary to protect and defend the rights, property, or personal safety of Pik&Eat, our users, or the public. This includes cooperating with law enforcement and other third parties to enforce laws, intellectual property rights, or to ensure the security of our network and services.
5. Retention of Your Information
At Pik&Eat, we retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law to comply with our legal obligations, resolve disputes, and enforce our agreements. The length of time we keep your information depends on the nature of the data and the purposes for which it is processed. For example, we maintain records of transactions for the minimum period required by tax and consumer laws.
We ensure the secure deletion or anonymization of your information when it is no longer necessary to retain it or upon your request. Our data retention practices are regularly reviewed and updated to comply with evolving privacy standards and legal requirements. If you terminate your account or withdraw consent for processing, we will promptly delete or anonymize your data, unless there is a legal requirement to retain certain information. We strive to maintain transparency about our data retention schedules and are committed to upholding the highest standards of data protection.
6. Cookies and Personalized Advertising
The security of your personal information is paramount. We implement various measures to protect your data from loss, misuse, unauthorized access, or disclosure. Despite our efforts, no security measures can be completely impenetrable. We continuously review and update our security practices to implement safer and more advanced technology.
Our Services may contain links to third-party websites or services. We are not responsible for the content, privacy policies, or practices of these third-party sites. We recommend you review their privacy policies to understand how they handle your personal information.
7. Children’s Privacy
Our Services are not directed to children under the age of 7 (or as per local law requirements), and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child below this age without parental consent, we will delete that information promptly. We urge parents and guardians to monitor their children’s online activities and contact us if they believe we have collected information from a child without consent.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the “Last Updated” date at the top of this Privacy Policy and, if necessary, we will obtain your consent again for our updated practices.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at [email protected].